Dilemma Update

Here's an update from my dilemma post from last week.

Today the mentally disabled man who caused us all of the stress last week and problems for the past few weeks came in. He was on good behavior when he first came in, and we let him come in since we had a customer in the store and Craig got a phone call. After the customer left and Craig got off of the phone, which was only a couple of minutes, we both went up to him and I said, "Sorry but I'm going to have to ask you to leave." He was sitting on the floor flipping through a $40 book. He threw the book down and said, "May I ask why?" I said, "your behavior over the last few times has been very disruptive and we can't have you in here anymore."

He got up and said, "You're lucky I don't push this shelf over." Craig was right there with me and stepped between him and the shelf and I said, "If you do that I will call the police." Then he said, "OK. I will just come in and buy Loony Tunes." Craig told him that no, he could not come back into the store again. Then the guy shouted, throwing a fit about how that was just fine and Craig and the whole store could go to hell. Thankfully another customer didn't come in while this was going on!

It wasn't easy, but we are glad we did it. Now we're a little nervous that he's going to try to come back and act up in a violent way, or call us and try to talk us into letting him come back. If he calls, I am going to have to speak to his mom or caretaker and let that person know he can't call here anymore. Hopefully this is the last we will see or hear of him. He sounded so violent when he was leaving that it was a bit worrisome. Thankfully we have an alarm system if we need it.


Updated again at 1 pm today - he just called. First he promised to be sweet as pie and very polite, if I just agreed to let him come back. He agreed that he had been acting up, but promised that he could behave if we just let him come back. I told him to give us some time, a few months, and then call us back, but that he couldn't come in for at least three months - then he started swearing at me. Then he apologized. I told him because of these outbursts he cannot be trusted and that he cannot come back at all. He said he'd just come back once in a while. I said, "No, you can't come back or I will call the police." He shouted back, "That's fine. You go straight to Hell! You are cursed now and you are going out of business just like the Family Video that was across from you who were mean to me! (Family Video was never across the street from us, and the one in our town is still in business) You can go rot!" When he stopped to catch a breath I told him that this kind of behavior is why we can't have him come back into the store. He hung up.

Five minutes later he calls again, this time apologetic, promising never to come in the store or bother us again. I told him to put his mom or dad on the phone. He said it wasn't necessary. I asked him again, and he said "no" and that he wouldn't come back.

Once he was off the phone I did a *69 (we don't' have caller ID) so that I could write his number down. In an hour or so I'll call and talk to one of his parents to ask them to please not let him call us anymore.