Thursday, May 31, 2007
We lost our Diamond customer service rep, Kyle. He worked for them for around 7 years and finally got promoted. In the mean time we don't have a rep, which means when we have problems we get stuck with whatever rep isn't working and answers the phone or generic email. It stinks! We ordered a Wasp mini-bust for a customer and it didn't show up - it took the random rep a week to get back to us, after we bugged her three times, to tell us she couldn't get us any information and she'd get back to us in another couple of weeks. So, we asked around and found another retailer who was willing to part with one for cost so we will have one for this customer.
Today a bunch of our books, especially Marvel titles, were banged up. Thankfully we didn't have any where the full run was damaged so badly that we couldn't put any out (that has happened in the past). There were some trades, like 52 Vol 1, that were too damaged for us to put any out. We have enough for today, hopefully, of the undamaged ones - now we'll just have to wait until next week for replacements. When I sent in the damage report we received the replacement order report twice - so now I'm wondering if we'll get double orders.
When we did our Scott McCloud deal we got a bunch of TPB's from Diamond on consignment. We sent a bunch back - and according to the list we got back from Diamond - they lost some. So we had to call and have "random rep" check with the warehouse to see if they could find them so that we won't get charged.
Usually Diamond is OK - rarely are the problems so bad that I'm raging mad. But even these little problems get annoying when we don't have a regular rep to go to with them. And other stores have complained about their regular reps - so now Craig is worried that we'll get stuck with some idiot who doesn't know who Wonder Woman is or something.